PRIVACY AND SECURITY POLICY

All services provided at our store and CNG Cengiz Tedarik Dış Ticaret Anonim Şirketi, registered at Bağyurdu Yeni Mah. Ova Yolu Küme Ev No: 78 A İç Kapı No: 1 Kemal Paşa / İzmir, are owned and operated by our company.

Our company may collect personal data for various purposes. The manner in which personal data is collected and how it is protected are explained below.

Some personal information (such as name and surname, company information, phone number, address, or email address) is collected by our store due to the nature of our business, through membership registration or by completing various forms and surveys on our store.

Our company may periodically send campaign information, new product information, and promotional offers to its customers and members. Our members can choose whether or not to receive such information when they become a member. This choice can be changed later in the account information section after logging in, or they can notify you via the link in the notification email they receive.

Personal information submitted electronically by our members to our store during the approval process, either through our store or by email, will not be disclosed to third parties except for the purposes and scope specified in the “User Agreement” we have with our Members.

To identify system-related issues and to quickly resolve any issues or disputes that may arise regarding the service provided, our Company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and gather comprehensive demographic information.

Our Company may use the requested information for direct marketing purposes, either by itself or its collaborators, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our Company, information provided by the user, or information related to transactions conducted through our Store; Our company and its collaborators may use our members’ identities for various statistical evaluations, database creation, and market research purposes, without disclosing them, for purposes and within the scope specified in the “Membership Agreement.”

Our company is committed to keeping confidential information strictly private and confidential, considering this a confidentiality obligation, and undertaking all necessary precautions and due diligence to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, unauthorized use, or disclosure to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is not stored in our system in any way.

When you enter the transaction process, there are two things you should pay attention to to ensure you are on a secure site. One of these is a key or lock icon at the bottom of your browser. This indicates you are on a secure website, and all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in accordance with your instructions. Information regarding the credit card used during purchases is encrypted using 128-bit SSL (Secure Sockets Layer) and transmitted to the relevant bank for verification, independent of our shopping sites. If the card’s availability is confirmed, the transaction proceeds. Since no card information is viewed or recorded by us, third parties are prevented from intercepting this information under any circumstances.

Our company monitors the reliability of payment, billing, and delivery address information for online credit card orders against Credit Card Fraud. Therefore, for customers placing orders on our shopping sites for the first time, the accuracy of their financial and address/phone information must be verified before their order can proceed to the fulfillment and delivery stages. If necessary, we contact the credit card holder or the relevant bank to verify this information.

Only you can access and change all the information you provide during registration. By protecting your login information securely, it is impossible for others to access or modify your information. For this reason, registration is conducted within a 128-bit SSL security environment. This system is an international encryption standard that is impossible to break.

Internet shopping sites that offer a hotline or customer service, along with full address and phone number information, are increasingly popular today. This way, you can easily answer any questions you may have.

You can obtain detailed information about these products and gain a more accurate understanding of the reliability of the online shopping service provider.

Note: We recommend that online shopping sites include the company’s full address and phone number. If you’re making a purchase, please note the full phone number and address of the store you purchased the product from before making your purchase. If you’re unsure, please call us to confirm before shopping. All of our online shopping sites display all our company information and location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send to us via credit card mail-order will be kept confidential by our company. This information will be retained for 60 days and then destroyed to prevent any disputes with the bank regarding the credit card withdrawal. If any amount other than the approved mail-order form you send us for the products you ordered is charged to your card, you can naturally file a dispute with the bank and prevent payment, so there is no risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company is not responsible for the privacy practices and content of sites accessed through these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply solely to the use of our store and do not apply to third-party websites.

EXCEPTIONAL CASES

In the limited circumstances specified below, our company may disclose user information to third parties outside the provisions of this “Privacy Policy.” These are limited in number:

1. To comply with the obligations imposed by applicable legal rules issued by the competent legal authority, such as laws, statutory decrees, regulations, etc.;

2. To fulfill the requirements of the “Membership Agreement” and other agreements our store has entered into with users and to implement them;

3. Requesting information about users for the purposes of conducting an investigation or inquiry duly conducted by the competent administrative or judicial authority;

4. Instances where providing information is necessary to protect the rights or security of users.

EMAIL SECURITY

Never include your credit card number or password in emails you send to our store’s Customer Service regarding any of your orders. Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted through your emails under any circumstances.

BROWSER COOKIES

Our company can obtain information about users visiting our store and their use of the website using a technical communication file (cookie). These technical communication files are small text files that a website sends to the user’s browser to be stored in the main memory. Technical communication files facilitate internet use by storing site status and preferences.

The technical communication file helps us obtain statistical information about how many people visit the site, the purpose of each visit, how many times they visit, and how long they stay on the site. It also helps us dynamically generate ads and content from user pages specifically designed for users. The technical communication file is not designed to collect data or any other personal information from your main memory or email. Most browsers are initially designed to accept technical communication files, but users can adjust their settings to prevent the technical communication file from being received or to receive a warning when it is sent.

Our company may change the provisions of this “Privacy Policy” at any time by publishing it on the site, sending users an e-mail, or publishing it on the site. Any changes to the Privacy Policy will become effective on the date they are published.

For any questions or suggestions regarding our privacy policy, you can send an email to info@zelglobal.com. You can reach our company using the contact information below.

Company Name: CNG Cengiz Supply Foreign Trade Joint Stock Company

Address: Bağyurdu Yeni Mahalle, Ova Yolu, Küme Evler No: 78 A, Interior Door No: 1, Kemal Paşa / Izmir

Email: info@zelglobal.com

Phone: 0232 880 60 06

Fax: –